At https://secretfan.club, we provide digital content, virtual products, and personalized services delivered by independent creators and partner service providers. https://secretfan.club，Due to the nature of these products, all purchases are subject to the terms outlined below.
2. No Refund Policy
All sales are final and non-refundable once any of the following occurs:
The order has been successfully delivered
The service has been initiated or fulfilled
Digital content has been accessed, viewed, or downloaded
A creator has started working on a custom request
This includes (but is not limited to):
Private interactions
Custom content
Fan-based services
Digital media
3. Eligible Refund Cases
Refunds may be considered only under the following circumstances:
3.1 Non-Delivery
The order was not delivered within the stated timeframe
The service provider failed to fulfill the order
3.2 Duplicate Payment
You were charged more than once for the same order
3.3 Technical Errors
Payment was completed but no order was generated
System malfunction prevented delivery
4. Non-Refundable Situations
Refund requests will be rejected if:
You changed your mind after purchase
You are dissatisfied with subjective expectations (e.g., “not what I imagined”)
You failed to provide required information for fulfillment
You violated platform rules
The content/service has already been delivered
5. Custom & Personalized Services
All custom or personalized services are:
Non-refundable once production begins
Based on user-provided requirements
Users are responsible for:
Providing accurate instructions
Reviewing order details before payment
6. Cancellation Policy
Orders may only be canceled if:
The creator/service provider has not yet started the order
